1.Delete your account and all your data
You can delete your account yourself, at any time, in a few seconds. Note: the Selamia app interface is in French for now, so the menu names below are shown in French.
- 1Log in at selamia.com (computer or phone).
- 2Open Paramètres (Settings) › Confidentialité (Privacy).
- 3Click “Supprimer mon compte” (Delete my account), then confirm.
This deletes:
- your account and profile information;
- the workspaces you own, with their visuals, media, Brand Kits, captions and scheduled posts;
- the access tokens for all your connected social networks, along with the associated profile and page information;
- the history and statistics of posts published through Selamia.
Your data disappears from the app immediately and is permanently erased from our systems, backups included, within 30 days. Any active subscription is cancelled automatically. Posts already published on your networks stay online: delete them directly on each network if you wish.
2.Disconnect a single social network
Want to keep your Selamia account but remove access to one network?
- 1Open Réseaux connectés (Connected networks) in the app menu.
- 2Choose the account or page, then click “Déconnecter” (Disconnect).
The access tokens for that account are deleted immediately and Selamia can no longer publish to it. Posts scheduled for that network won't be sent.
3.Remove Selamia from Facebook, Instagram or LinkedIn
You can also revoke Selamia's access directly from the network, without going through our app:
Settings & privacy › Settings › Apps and websites (or Business integrations for a Page) › select Selamia › Remove.
Settings › Apps and websites › Active tab › select Selamia › Remove. For a professional account linked to a Page, also remove Selamia on the Facebook side.
Settings › Data privacy › Other applications › Permitted services › remove Selamia.
Selamia's access is revoked immediately. To also erase the data we've already stored (profile, post history), delete your account as explained above, or email us.
4.Can't access your account anymore?
Send your request to [To be completed: dedicated email address, e.g. confidentialite@selamia.com] from the email address linked to your Selamia account, with the subject “Delete my data”. If you connected Selamia through Facebook or Instagram, include the name of the Page or account concerned.
We may ask you to confirm your identity, then we delete your data and send you a confirmation within one month at most (in practice, much sooner).
5.What we have to keep
Some information has to be kept longer to comply with the law:
- your invoices and accounting records: 10 years (French Commercial Code);
- technical security logs: 12 months maximum.
They are kept separately, are no longer used for the service, and are deleted at the end of these periods. To find out more, read our privacy policy.