Which messages show up in Selamia?

Reviews on your Google Business Profile, comments on your Instagram and Facebook posts, and your Instagram Direct and Messenger messages.

Which questions does Selamia answer automatically?

From the Autopilot plan: opening hours (including special hours), address, phone, bookings, prices, parking and your saved FAQs, but only when the answer is in your business memory or Brand Kit. It can also thank people for 4 and 5-star reviews.

What about unhappy customers?

Selamia never replies on its own to an unhappy customer, a complaint, a quote request or a review of 3 stars or fewer. You get an alert, and a draft reply is ready for you to check.

Do replies use AI credits?

No, suggested and automatic replies don't use any AI credits.

Publish · Inbox & reviews

Reviews, comments, messages: all in one place

No more jumping between apps. Selamia brings your Google reviews, comments and direct messages together, flags what's urgent and drafts a reply to each one.

Try free for 14 days See how it works

No credit card · AI included · Cancel in 1 click

Inbox and suggested replies on every plan, including Free. Automatic replies to simple questions from the Autopilot plan.

InboxExample

Google review · 5 stars“Such a warm welcome, we'll be back!”Reply ready
Instagram Direct“Are you open on Sunday?”Answered
Facebook comment“Disappointed by the wait on Saturday…”For you

One inbox for everything

All your customers' messages land in one place, sorted by sentiment, with questions flagged.

Google Business reviews, Instagram and Facebook comments
Direct messages from Instagram Direct and Messenger
Positive, neutral or negative sentiment, and an alert for every negative message

A reply ready for every message

For each message, Selamia drafts a reply, using your business memory first and AI otherwise. Read it over and send it in one click.

Replies that use your real opening hours, address and prices
Suggested replies don't use any AI credits
Sent straight from Selamia (for direct messages, within the 24 hours Meta allows)

Automatic replies, only when it's safe

From the Autopilot plan, Selamia can answer simple questions on its own, as long as the answer is in your business memory or Brand Kit.

Opening hours, address, phone, bookings, known prices, parking, FAQs
Thank-you replies to 4 and 5-star reviews
An adjustable delay before sending (3 minutes by default) and your signature
Never for an unhappy customer, a complaint, a quote request or a review of 3 stars or fewer: those come to you, with the reason

How it works

Three simple steps

Connect your accounts
Instagram, Facebook and your Google Business Profile.
Selamia sorts and drafts
Every message is sorted, with a reply waiting for you.
Reply in one click
Or let Selamia answer simple questions on its own with the Autopilot plan.

Templates and use cases